Job Details

n. Organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction. Ensures that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Handle pre-arrival emails, VIP"s, and special guest requests. Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our Hotel, and provides prompt and courteous service to meet Company"s high standards.n n. Essential Functions:nnn. Ensure all group resume details have been properly updated in On. Q PMS and communicate any key points to the Front Desk teamnnn. Weekly update of the group board in the Front Office nnn. Ensure all arriving VIP's have updated and accurate information in On. Q PMS (i.e. Arrival, departure, spelling of name, special requests, amenity requests, VIP status and turndown request)nnn. Che...Coordinator, Reservations, Office Manager, Events Manager, Hospitality