Job Details

SUMMARY: The Application Manager acts as the liaison between City departments and the rest of the Information Technology department and provides additional resources to City departments. The Application Manager strives to empower City departments by introducing and accelerating the use of technology to facilitate a culture of continuous improvement. The Application Manager brings an aptitude for leveraging computer systems and applications focused on orchestrating a comprehensive application set aligned with the goals and objectives of a municipal technology program. The ability to drive the various municipal software programs and motivate users in their acceptance of continued forward progress is critical to this role.ESSENTIAL DUTIES & RESPONSIBILITIES:
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.

• Audit and inventory computer applications recognizing and defining the individuals and departments that utilize each platform
• Perform job shadowing and interpret the various goals and objectives of City departments and divisions
• Analyze and propose continuously improving resource allocation across City departments
• Identify, synthesize, propose and implement changes and improvements to processes and protocols in leveraging applications with a comprehensive and effective approach
• Drive a continuously improving data and document management and collaboration program, increasing the efficiency and deliverables of the organization
• Research, evaluate, and propose electronically accessible documentation and paperless practices
• Provide subject matter expertise in various computer applications and their best use and provide troubleshooting and escalation to City staff and outside parties
• Facilitate the integration of computer applications and act as the liaison for City staff and government officials in consuming various technology assets and solutions
• Manage software licensing including inventory, quotations, procurement, pricing and consumption models and other terms
• Pilot and test, implement, configure, manage, operate, and support a wide variety of equipment and software
• Perform installations and upgrades, conduct testing of routine applications, and maintain computer and application inventory and access controls
• Identify training needs on computer systems and equipment
• Coordinate and deliver on-site and virtual support and training
• Develop, maintain, verify, and update operational procedures and documentation
• Coordinate the decommissioning of programs and the migration of datasets from one application or service to another
• Manage service level agreements and warranties of various vendors and contractors ensuring alignment with the best interests of the City
• Network and maintain continuing relationships with aligned vendors and municipal peers in the best interests of the City
• Participate in the development of technology policies and procedures

QUALIFICATIONS:
Knowledge of:

• Information Management and Collaboration
• Computer Application Integration and Dependencies
• Computer Hardware and Software Principles
• Process Mapping and Improvement
• Data and Technology Training

Skill in:

• Project Management and Implementation
• Business Analytics
• Needs Assessments and Training
• Abstract and Critical Thinking
• Inventory Management
• Word Processing, Data Entry, Data Presentation and Digestion
• Technical Writing

Ability to:

• Provide business needs assessments, process mapping and improvement
• Research, interpret, introduce and implement technology solutions and application best practices
• Identify areas in which technology can be more efficiently leveraged across the organization
• Increase efficiency and collaboration in general municipal government operations
• Identify and introduce ideological changes to operations in regard to sustainability
• Troubleshoot and resolve software issues for a variety of applications and computer systems
• Deliver focused and empathetic customer service
• Network and collaborate with peers in varying practice areas
• Educate technical and nontechnical individuals and groups of various practice areas
• Read and interpret technical manuals
• Design and implement training programs
• Produce and improve written and electronic materials
• Develop and deliver presentations and training sessions
• Work effectively under stress
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Communicate technical information to a non-technical audience
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc., to sufficiently exchange or convey information and to receive work direction

EDUCATION AND/OR EXPERIENCE:
Bachelor's degree and three years of relative technology experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

ADDITIONAL INFORMATION:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

WORK ENVIRONMENT

The work will occur in an office and field environment. While performing the duties and responsibilities the employee may be exposed to loud noise, noxious odors, unsanitary conditions, chemicals, electricity, moving mechanical parts, varying weather conditions, and other related conditions and situations.

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