Job Details

The Director, Operations is responsible for the strategic vision and leadership of all assigned terminals in the operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Description for Internal Candidates

Essential Job Functions:

• Develop an operational plan and budget that drives attainment of the Company's financial and strategic goals
• Establish metrics and conduct analysis to understand and manage performance levels against operational key performance indicators (KPI's) and company expectations
• Provide leadership oversight on all operations, safety, systems, quality, and technology
• Develop, implement, and maintain standard operational procedures (SOP's) to ensure safety, security, service excellence and operational integrity and compliance standards are met
• Manage continuous improvement processes and initiatives
• Develop, train, and motivate a team to reach business unit goals
• Coordinate operations with all other business unit departments, divisions, and groups within the enterprise
• Ensure employees and managers are trained and operationally effective, makes hiring decisions, manage performance reviews, provide coaching/mentoring to employees to resolve conflicts and communication problems and proactively promote and support cross team collaboration
• Responsible for ensuring all compliance and quality programs and initiatives are current and fully understood by employees and the management team
• Responsible for reviewing and analyzing route optimization planning and execution to ensure site and company profitability
• Responsible for working with company sales management on new business development initiatives
• Responsible for remaining current on operational, industry, and competitor trends to ensure the business remains competitive, meets, and exceeds its financial and customer objectives
• Extensive travel is required to meet business needs
• Perform other duties as assigned

Minimum Qualifications:

• Bachelor's degree or equivalent work experience preferred
• Prior experience in management and/or logistics
• Excellent verbal and written communication skills
• Strong leadership and planning ability
• Must possess strong interpersonal skills
• Must have the ability to prioritize workload and manage time remotely
• Identifies and resolves problems
• Demonstrates attention to detail
• Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions
• Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
• Provides timely and professional support to all internal/external customers and vendors
• Effective organization and leadership skills
• General computer skills

Salary Range: $95,000 - $120,000/year base salary plus eligibility for additional incentive/equity programs

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

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