Job Details

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll be part of an exciting, fast-paced industry where you work with a diverse team driven by enthusiasm for entertainment. We care about your career growth and will support your development to expand your possibilities.

Initial placement within the salary range depends on relevant knowledge, skills, and experience. Our competitive Total Rewards package includes wellness programs supporting financial, physical, and mental well-being. Specific benefits such as medical coverage from day one, 401(k) matching, and annual bonuses may vary by position. Paid time off accrues based on local policies and length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Supervise and manage staff in the Slot Tech department, developing, implementing, and monitoring operational goals to meet performance and profit objectives.

• Create efficient schedules, control labor costs, meet staffing goals, and ensure guest satisfaction.

• Assist in departmental budgeting, provide recommendations, and ensure compliance with budget initiatives.

• Promote and demonstrate superior customer service according to standards, ensuring team adherence and addressing issues promptly.

• Oversee electronic gaming device activities for compliance with procedures.

• Maintain customer service standards.

• Manage inventory, ensuring accurate par levels and proper material usage.

• Make final decisions on materials, supplies, and tools within guidelines.

• Plan layouts and installations of slot machines.

• Manage preventive maintenance and troubleshoot machine malfunctions and system issues.

• Oversee repair, maintenance, and performance of gaming equipment.

• Develop and implement departmental policies, procedures, and training programs, ensuring compliance with company standards and regulations.

• Ensure policies and practices adhere to service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements.

• Plan and execute slot machine movements and conversions based on gaming floor analysis.

• Lead the development and measurement of service standards for the team.

• Proactively address problems and opportunities, and respond to situations independently.

• Ensure regulatory compliance within the area of responsibility and report issues to management.

• Maintain confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Associate's degree or Bachelor's degree in a related field, or minimum three years of Slot management experience, or equivalent combination.

• Flexible to work all shifts, including holidays, nights, weekends, and overtime.

• Excellent written and oral communication skills.

• Proficient in Microsoft applications and knowledgeable of Slot operating systems.

• Ability to interact diplomatically with guests and staff, resolving conflicts effectively.

• Strong mathematical skills and ability to interpret data and graphs.

SUPERVISORY RESPONSIBILITIES

This role includes supervisory duties.

• Staff development, training, and recognition programs.

• Performance evaluation and constructive feedback.

• Staffing, interviewing, hiring, and scheduling.

• Work procedure planning and workflow management.

• Employee performance management, including coaching and discipline.

STAY IN THE GAME. FOLLOW US.

With 43 destinations across North America, online sports betting, and iCasino platforms like ESPN BET and theScore Bet, we are a leading entertainment provider.

We are committed to diversity and sustainability for our community, team members, vendors, and the planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$70,000 per year