Job Details

Description

ESSENTIAL FUNCTIONS:

• Provide leadership to the Admissions Department and cultivate the function of the department as an integrated team.

• Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment.

• Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission to the facility.

• Assign/distribute scheduled evaluations, intakes, or admissions as dictated by request and hospital census.

• Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services.

• Perform follow-up communication functions and generate recommendations for organizational leadership.

• Provide orientation, in-service, and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services.

• Serve as a clinical liaison with referral sources.

• Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.

• Ensure that the department is up to date on and compliant with new laws and regulations.

• Train and supervise staff.

• For assigned shift will plan, assign, supervise, and perform required duties to ensure patient safety and the efficiency of the department.

• Prioritization of potential admissions, considering patient needs and the facility's capability and capacity to meet that needs in the most appropriate manner.

• Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.

• Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.

• Ensure that EMTALA log, if applicable, is completed for each patient seen by admissions.

• Participate in staff training by serving as a preceptor for new admission team employees.

• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

• EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor's degree in a social services field is required.

• Master's degree in a social services field or RN preferred.

• Two or more years' experience in a healthcare admissions role is preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Requires licensure by the state for this position.

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

• First aid may be required based on state or facility.

Qualifications

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Leader: Inspires teammates to follow them

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

Licenses & Certifications

Preferred

• Reg Nurse

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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