Job Details

Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs.

As a Prohibited Risk Manager in Business Banking, you'll have an obsession for knowing our clients, and ensuring they are able to be served by Business Banking. In this role,you'll have a passion for leading a talented group of analysts who are responsible for performing internal and external research to determine if a business is considered prohibited according to the Chase Business Banking standards.

Job Responsibilities

• Perform QC testing to validate policy adherence and appropriate decisioning
• Monitor reporting and communicate business results to senior management
• Work with business partners and bankers to understand gaps and drive process improvements
• Apply a critical eye in evaluating existing processes and frameworks; challenge the status quo and recommend solutions / enhancements to operating models and controls
• Lead by example and help build a culture of collaboration, innovation, urgency, and accountability
• Provide regular, contextual feedback and coaching to staff

Required qualifications, capabilities, and skills

• Minimum of 7 years' experience with Business Banking, Consumer and/or Fraud Operations
• Bachelor's degree or equivalent experience
• Demonstrated ability to communicate to all levels of the organization, including Executive Leadership
• Strong organizational and prioritization skills, detail-oriented and strong interpersonal skills
• Ability to work in a high paced environment, be flexible, follow tight deadlines, organize, and prioritize work
• Be a team player who shows commitment and dedication and can maintain a positive attitude and high-level of performance on high-profile/time-sensitive initiatives
• Experience building cross-functional relationships to drive business results

Preferred qualifications, capabilities, and skills

• Experience in Chase banking systems such as Customer Assist and Business Central
• Understanding of Business Banking, fraud, investigation/case related experience
• Understanding of CORE processes and proven track record of control automation