Job Details
Customer Service Representative
2025-04-19 Atkore Hebron,OH
Description:
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $44,880 - $61,710. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Customer Service Representative
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
Atkore, a recipient of a Great Place to Work© certification and a Top Workplaces USA award, is searching for a Customer Service Representative to be based out of Hebron, OH. Reporting to Customer Service Supervisor, this person will be responsible for improving and assisting in various customer service responsibilities and data entry aspects.
What you'll do:
- Adherence to Atkore Safety / Life Saving Rules is paramount
- Demonstrates Atkore Core Behaviors - Accountability, Teamwork, Integrity, Respect, and Excellence
- Handle all aspects of customer service, including acknowledging, entering, tracking and expediting orders and releasing material for shipment
- Razor liaison between manufacturing, purchasing and sales
- Process customer and account source document orders
- Verify entered customer and account data by reviewing, correcting, deleting, or reentering data
- Resolve discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
- Heavy communication (via email and telephone) with customer base to handle orders, inquiries, and follow up in a prompt and professional manner
- Liaise and collaborate with Order Entry, Sales, Logistics Staff, Management and outside processors as needed
- Interact with internal departments and outside processors as needed
- Responsible for maintaining accurate, up-to-date and useable information in our system
- Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, and environmental
- Assist on projects as needed
- Perform miscellaneous job-related duties as assigned
- All duties as instructed by supervision
- High School Diploma or Equivalent
- Degree or continued education in business administration or relevant office duties a plus
- Minimum 5 years' experience in customer service
- Must be self-motivated, resilient, well spoken, persuasive, and comfortable with speaking to customers, result driven, persistent and action oriented
- Previous experience in order entry / customer service is ideal
- Organization, Typing, Data Entry Skills
- AS-400 and JDE experience would be a plus
- Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence and Problem-Solving Skills
- Proficient in Microsoft Office and Outlook
- Basic computer software and hardware knowledge; faxing, printers, internet, etc.
- Excellent communication skills
- On time, reliable, hands on, self-motivated - to take charge/pride in their own work
- Must possess an outgoing positive attitude, be a team player and have strong work ethic
- Complete required training
- Have developed relationships with the key stakeholders for this role
- Be well-versed in Atkore's Business System and the importance of your role to daily operations
- Continue with a detailed classroom and side by side training with your peers
- Able to process daily tasks to ensure familiarity with training
- Respond to customer emails while assisting in daily coverage
- Own daily activities and responsibilities that cover the business
- Be fully trained and functional in your position
- Be fully fluent in Atkore core values and business system to provide first class customer service
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $44,880 - $61,710. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Paid Time Off
- Paid holidays
- Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)