Job Details

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative in our call center. This role involves assisting customers with inquiries, issues, and requests via phone, email, or chat in a fast-paced environment. The ideal candidate will have excellent communication skills, a problem-solving attitude, and the ability to deliver high-quality service to ensure customer satisfaction.

Job Description:

• Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts.
• Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Functional support areas include cash management products and services, online (client website) and mobile app, and general account or financial-related inquiries.
• Successful applicants will be highly professional, career-driven, and committed to world-class service.
• Ability to contribute in a fast-paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center.

Preference:

• College Degree
• Previous contact center experience