Job Details

Diamond Cellar, a family-owned company rich in history, has been a cornerstone of the jewelry industry in Columbus, OH, with additional locations in Nashville, TN, and Tulsa, OK. As one of the largest independent jewelry companies in the United States, we pride ourselves on delivering unparalleled customer service and showcasing some of the world's most renowned and sought-after brands, including Patek Philippe, Rolex, David Yurman and Roberto Coin. Our commitment to a fun, enjoyable, and pleasant environment has fostered a loyal team of employees who have been with us for decades.

About the Job

As a Store Manager, you will demonstrate leadership qualities, achieve sales goals, and ensure the development of the sales staff. Your responsibilities will include assisting the Store Director in opening and closing the store efficiently, overseeing the appearance, maintenance, and security of the sales floor, managing, and supporting the sales staff, and handling customer service issues effectively. You will control customer traffic to ensure superior service, train new employees, develop and motivate the store team, and become an expert in the POS system to ensure transaction accuracy. Additionally, you will manage inventory, ensure the completion of weekly and quarterly tasks, maintain open communication with the Store Director, and continue to build on Diamond Cellar's reputation for unparalleled customer service. Achieving annual sales goals is also a key aspect of this role.

Responsibilities

• Assist Store Director to open & close the store and organize all appropriate staff to accomplish this efficiently & effectively.
• Responsible for the appearance, maintenance, and security of the sales floor always.
• Responsible for overseeing all sales staff assigned duties and their respected areas of responsibility.
• Efficiently and effectively handle customer service issues.
• Assist with controlling customer traffic in all departments with available sales staff. Ensure that all customers are getting superior service.
• Assist in the training of new employees in all areas.
• Assist the Store Director in developing and motivating the store team to maximize their contributions.
• Become an expert in the operation of the POS system with responsibility for the accuracy and supporting paperwork for all transactions conducted by Sales personnel.
• Ensure completion of weekly loose goods & targeted inventories, with accountability to the Store Director & Director of Inventory.
• Manage matching all loose diamonds against lab certificates each quarter.
• Maintain open line of communication with Store Director concerning all open issues.
• Continue to build on The Diamond Cellar's reputation for unparalleled customer service with a “positive, can do” attitude.
• Achieve annual sales goal.
• Demonstrate good work ethics by arriving on time, working as scheduled, staying focused and active while at work, supporting company policies and maintaining excellent communication with fellow employees.
• Other duties and responsibilities that the Store Director or Senior Management may assign from time to time.

Qualifications

• As required of each staff member, the person in this position must embrace and promote the Core Values of the Johnson Family's Diamond Cellar.
• Minimum work week of 45.25 hours.
• Retail management experience is strongly preferred.
• Must have suitable experience to be able to collaboratively negotiate sales goals with individual staff members in conjunction with the other VP's & management of the Sales business unit.
• Must possess and demonstrate positive and proactive communication skills to deliver collaborative management of the sales staff.

Diamond Cellar Holdings is an equal opportunity employer dedicated to promoting diversity of all levels of employees. While we appreciate you interest, please know that due to the large volume of applicants we receive, we are only able to contact the applicants best suited to the requirements of the position.