Job Details

The Senior Sales Account Manager will plan and implement sales to specific, existing major accounts where growing relationships, identifying opportunities, and utilizing account management skills are critical. Accounts frequently have multiple buying locations, making the process of establishing and maintaining broad client relationships essential. The role requires full knowledge of the product line and its applications, along with a strong understanding of the client's objectives and challenges.

Job Responsibilities

• Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.
• Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at local and national levels.
• Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.
• Manage key client and customer relationships, often through account teams, to ensure their ongoing satisfaction and loyalty.
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements.
• Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists.
• Present solutions to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.
• Develop internal marketing plans and work collaboratively with other departments to improve internal relationships in a large organization and to build strong external customer relationships.
• Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.
• Ensure that an internal function and/or a cross-functional customer account team maintains high-quality customer information: monitor and review information quality to ensure that it is fit for purpose.
• Provide user input to the development or improvement of the CRM system to ensure that it meets immediate and longer-term business needs.
• Develop a personal network of senior managers within the business sector and at relevant advisory andregulatory bodies. Represent the organization at major business sector events. Obtain market intelligence, promote the organization and enhance its reputation.
• Ensure that business activities within area of responsibility comply with relevant external regulatory and/or
• voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the organization.
• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team.
• Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Other duties as assigned.

Supervisory Responsibilities

None

Education & Experience

• Bachelor's Degree or Equivalent / Master's Degree Preferred.
• Substantial general work experience together with comprehensive job-related experience in own area of expertise to fully competent level. (7- 10 years).
• Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (7-10 years).

Travel

50%-75% Travel Required

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.