Job Details

Company Overview

Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial and teleservices industries. Reliant partners with clients in these industries to manage their accounts receivable and help recover money to support their bottom line. In addition, the company is dedicated to assisting consumers reduce their debt, so they can achieve their financial goals.

Job Summary

Reliant's Customer Service Representatives interact with the Company's consumers by addressing inquiries, resolving complaints while assisting them with managing their delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. Customer Service Representatives create a sense of urgency using a customer service demeanor while remaining both positive and professional at all times. This is a full time, non-exempt position that reports directly to the Department Manager. This position is eligible for telecommuting.

Duties/Responsibilities

• Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts.
• Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving debt.
• Maintain a workload of delinquent accounts up to and including completion of payments.
• Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete.
• Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed.
• Perform proper skip tracing techniques to identify borrower contact information
• Abide by the FDCPA at all times.
• Adhere to both internal and industry-wide compliance regulations.
• Any other additional responsibilities assigned by management

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software while working across multiple systems/screens.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• High School Diploma or GED required; College Degree a plus but not required.
• Previous collections, call center, or customer service experience is a plus.
• Ability to meet and exceed daily, weekly, and monthly production goals.
• Ability to multi task and maintain composure in stressful situations.
• Occasional Saturdays required.

EEO Statement

Reliant affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information, Reproductive health decision-making or any other status protected by applicable federal, state, or local law. Reliant Capital Solutions has reviewed the physical and mental qualifications of our jobs. There are no requirements that tend to screen out qualified physically and/or mentally disabled individuals unless they are job related and consistent with business necessity.

Physical Requirements

• This position requires prolonged periods of sitting at a desk and working on a computer.
• See table(s) below for additional lifting and activity requirements of this position.

Amount of Time

Lifting

Never

0%

Occasionally

1-33%

Frequently

34-66%

Continuous

67-100%

Up to 10 pounds

X

Up to 25 pounds

X

Up to 50 pounds

X

Up to 100 pounds

X

More than 100 pounds

X

Amount of Time

Activity

Never

0%

Occasionally

1-33%

Frequently

34-66%

Continuous

67-100%

Stand

X

Walk

X

Sit

X

Use hands to finger, handle or touch

X

Reach above shoulders

X

Climb or balance

X

Stoop, kneel, crouch or crawl

X

Talk or hear

X

Taste or smell

X

Use foot/feet to operate machinery

X