Job Details

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers. We provide direct payer rentals, pumps and consumable sales, and biomedical services and repair, serving all 50 states and Canada. Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24-hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients' health & safety at the center of everything we do.

SUMMARY:

Under the direction of the Director of Customer Care, the Customer Care Representative will partner with the Territory Manager, Account Manager, Case Management Nurse and additional InfuSystem staff to maintain OSU Cancer Center, providing in person site visits and remotely supporting additional accounts within the Ohio Valley Territory.

Certain hospitals, clinics and other medical centers now require InfuSystem to provide proof of vaccinations prior to entering their facilities. Your role may require proof of vaccination for us to receive the accreditation credentials needed to effectively service our customers.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Maintain Ohio State University Cancer Center located in Columbus Ohio. Approximately: 20 hours per week (On-Site 1-2 Days Per Week; may vary)
• Provide in person site visits to with OSU Total 5 in the greater Columbus Ohio area. Approximately: 8 Hours per week (1 Day Per Week; may vary) no pump assignment just paperwork at these sites
• Remotely support additional accounts within the Ohio Valley Territory as needed, approximately 3 Days per week; may vary.
• Work with Nursing to get patient consents (will need an email from the facilities involved)
  • Obtain consent if/when possible
  • Determine best practice to notify nurses of new starts/restarts needing a consent signed
  • In-service new hires on process
• Access to OSU EMR
  • Upload patient progress notes and VA authorizations to Express
  • View patient schedules to assist with consents
  • Notate at-home disconnects and ensure pumps are returned to InfuSystem
• Assist OSU staff
  • Clean pumps to re-issue OR help box and return
  • Assign serial numbers within express.infusystem.com
  • Communicate RGAs to InfuSystem Customer Care for any pump malfunctions
  • Maintain appropriate utilization of pumps
  • Handle customer complaints with the CCC or manager
• Orders
  • Identify missing order information necessary to bill (ie: dx codes, doc names, drug regimens)
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

No supervisory or management responsibilities.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clinical Background
• Knowledge of Microsoft Office products, specifically Word, Access, and Excel
• Strong telephone skills
• Professional, organized, detail-oriented
• Ability to multi-task
• Current valid driver's license

EDUCATION AND OR EXPERIENCE:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years' related experience and/or training; or equivalent combination of education and experience.
• Healthcare experience required

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Database software, Spreadsheet software and Word Processing software.

CERTIFICATES, LICENSES, REGISTRATIONS: Current driver's license

OTHER QUALIFICATIONS: Must have reliable transportation to travel to other OSU and other TBD sites location within the Columbus, OH area

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• Life Insurance, STD & LTD
• Paid Parental Leave
• Adoption and Fertility Assistance
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Employee Assistance Program
• Competitive Pay
• Employee Referral Bonus