Job Details

Job Summary:

Provide first and second-level support and excellent customer service for technical infrastructure including Windows devices, mobile devices, desk phones, printers, networking devices, end user applications and services along with some Active Directory administration.

Essential Job Functions:

Provides user support for computer systems and standard corporate software products

Provides comprehensive local and remote technical support for corporate colleagues

Configure and install a broad range of new and used computer equipment and peripherals

Troubleshoot an assortment of technical issues with the assistance of peers and vendors

Conduct user training on various technical-related topics when needed

Assist in moving, adding or changing user workstations and peripherals as needed

Effectively prioritize support issues and tasks by documenting assigned help desk requests and following up on unresolved issues

Assists in development of corporate policies, procedures, and standards for user support, PC hardware and software, and office automation strategy

Coordinate handling of all PC requests. This includes the evaluation of the desired application and suitability to PC usage, determining proper configuration, purchasing, and deployment of solution

Provides support for operating systems, virus scanning, malware and spyware removal, data recovery, and proper archive procedures

Minimum Knowledge, Skills and Abilities:

Associates degree in a technical discipline, applicable certification. Equivalent experience may be considered in lieu of formal education or certification

Two years experience working in a technical operating capacity or a minimum of four years focusing on PC applications and hardware

Requires a customer service mindset and professionalism throughout all interactions with the users

Demonstrated experience in all Microsoft Office versions

Demonstrated experience in Microsoft operating systems

Knowledge of various network environments (Wi-Fi, Ethernet, etc.)

Demonstrated ability to function in a multi-tasking environment

Demonstrated ability to work with various levels of colleagues from top management to new hires