Job Details

Overview:

Position starts at $21.84 an hour!

The schedule for this position is Sunday night to Wednesday night 12:00 am to 7:30 am.

Responsible for facilitating departmental and organizational communication during operating and non-operating hours; during emergency and non-emergency operations.

Serves as after-hours receptionist and radio "base" operator.

Communication and Coordination:

• Operates two-way radio system, answering calls to "Security" or Dispatch from employees during and after regular operating hours and contacting appropriate individuals by radio, phone, or email as needed.
• Contacts internal and external emergency personnel as needed via two-way radio system and phone and effectively dispatches to the correct location.
• Accurately responds to and records information from incoming telephone and radio calls.
• Assists and communicates with other Security staff on duty when special situations arise (e.g., special events, after-hours deliveries, Animal wellness).

Emergency Response and Safety:

• Demonstrates a comprehensive knowledge of, and actively participates in the Emergency Response Plan (ERP), and is able to pass a semi-annual test on the ERP.
• Demonstrates a calm professional composure during emergencies and stressful situations.
• Attends to any employees or guests that are injured until medical personnel arrives using trained CPR, ERT, and AED Zoo practices.
• Enters and distributes incident, injury, and crash reports utilizing the Security Reports database.
• Always maintains confidentiality of sensitive information.

Security and Surveillance:

• Operates and monitors security cameras and reports unusual activity to Security Management.
• Operates access control system and maintains an accurate log of all personnel gaining access.

Administrative Duties:

• Completes and maintains daily dispatch logs, incident reports, workers compensation documents, community service time sheets, first aid documents, Security management daily brief, and any other required paperwork.
• Assists Safety and Security Management with clerical support duties as needed.
• Creates Year-Round and Seasonal Employee and Volunteer ID cards and accurately records the information.

Community Service and Support:

• Assists with the Community Service Program by accurately maintaining proper logs of times and locations worked and effectively communicates this information with the appropriate court systems.

Organizational Commitment:

• Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.
• Implements sustainable practices in daily tasks whenever possible.
• Performs other duties as assigned.

Required Skills & Qualifications:

Educational Requirements:

• High school diploma or equivalent.

Communication:

• Ability to communicate well both verbally and in writing.
• Ability to demonstrate excellent telephone and radio etiquette.

Technical Skills:

• Basic computer skills required. (e.g. Microsoft Excel, Word, Office, and web-based applications)
• Ability to type at least 40 words per minute.
• Ability to utilize basic record keeping techniques.
• Ability to successfully perform multiple tasks simultaneously such as: video camera monitoring and radio dispatching/monitoring required.

Other Requirements:

• Ability to be alert to potentially abnormal conditions required.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision.
• One year of experience answering phones and providing customer service preferred.
• Ability to provide excellent guest service by interacting with guests positively and upholding the Make it G.R.E.A.T. standards.
• Ability to develop and maintain cooperative working relationships with all Zoo team members and contacts regarding company business.
• Ability to adhere to standard operating procedures including but not limited to safety protocols.
• Possession of a valid state issued motor vehicle operators license and a good driving record.
• Ability to adhere to the Columbus Zoo and Aquariums drug-free workplace policy including but not limited to pre-employment, random, post-accident, reasonable suspicion, and follow-up treatment.
• Ability to successfully complete a criminal history background check annually.
• Ability to think and act quickly, with good judgment, in all situations, including emergencies.