Job Details

**Job Details**

**Concierge - Information Desk - Flower Hospital - Part Time - Variable - (63542)**

This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. ****

Job Title Concierge - Information Desk - Flower Hospital - Part Time - Variable Category Office / Administrative / Clerical Organizational Unit ProMedica -> ProMedica Flower Hospital (FH) -> Flower Hospital -> Information Desk (8770) Location Sylvania, OH 43560 US (Primary)

Job Description ProMedica Flower Hospital is located in Sylvania OH, a suburb of Toledo, OH. Among being located in one of the area's most beautiful landscapes, Sylvania offers a high-quality lifestyle for its residents with Sylvanias public school as one of the finest in the region, rated as Excellent by the state of Ohio. There are many outdoor activities to enjoy at our nationally recognized Pacesetter Park, along with music and entertainment found at Centennial Terrace and Downtown Sylvania, and the LPGA annual tournament. The Flower Hospital campus is a 311-bed facility that houses the Hickman Cancer Center, ER Trauma Center, and is the regional leader for inpatient adult psychiatric services. The campus includes, the Goerlich Center, which provides residence for patients with Alzheimers and Dementia, along with the Ebeid Center our hospice facility.

Maintain customer assistance services at the entrances of ProMedica Flower Hospital. Greets and directs patients and visitors. Assist customers by providing wheelchairs and escort services when necessary. Is an information source for activities on the hospital campus.

**Accountabilities**

1. Greets all patients and visitors in a timely, courteous manner assisting with their individual needs. Directs customers to patient and department location on the hospital campus utilizing appropriate maps.

2. Responds to lobby and customer needs by seeking appropriate solutions to problems and complaints.

3. Assist patients and visitors by providing wheelchair assistance as needed. Notifies appropriate department of patients arrival when necessary.

4. Screen and release patient information to the public per HIPPA and Confidential Status policies via telephone and/or in person.

5. Monitors and reports potentially suspicious or dangerous customer behavior to Security. Assure safety of lobby guests during fire, weather or emergency situations.

6. Assists guest in locating meeting or public events. Respond to customer questions about hospital, campus and Flower area directions utilizing the appropriate maps.

7. Supervise activities of the information desk and volunteers. Update and review information desk procedures and hospital wide changes with volunteers.

8. Mentor new department employees and volunteers in the operation of lobby services.

9. Receive and assure delivery of items accepted at the desk.

10. Maintain adequate supply of wheelchairs in lobby vestibule areas. Retrieve chairs from other areas of the hospital. May direct volunteers to assist in retrieval of wheel chairs.

11. Issue meal vouchers to active volunteers.

12. Performs other duties as assigned.

Job Requirements **REQUIRED QUALIFICATIONS**

**Education:** High School Diploma or equivalent.

**Skills:**

* Must demonstrate good, mature judgement and be able to make independent decisions pertaining to customer inquiries or concerns.

* Must demonstrate personal attributes such as tact, patience, good grammar, retentive memory, pleasant voice and appearance.

* Must be able to provide accurate directions; communicate; and respond to inquiries.

* Requires excellent interpersonal skills to interact courteously and effectively with the diverse customer population that utilizes the hospital services.

* Must be able to effectively work with all employees who request services.

* Must have a clear understanding of the ProMedica Customer Service Excellence.

* Must be able to critically analyze customer and patient safety issues and resolve appropriately.

*ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica*

*Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact ...@promedica.org*

*Equal Opportunity Employer/Drug-Free Workplace*

Employee Exemption Type Non-Exempt Job Type Part Time Budgeted Hours / Pay Period 30 Shift Type Variable Shift Hours Weekends On-call Requirements Additional Schedule Details