Job Details

Job Summary

Part of a larger team delivering high quality computer, network, storage, and end‑user infrastructure technology solutions and ongoing support to the business. Independently completes infrastructure project assignments, plans, researches, evaluates, designs, and engineers the enterprise's technology infrastructure, and provides technical support, troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support, and configuration, manages, plans, and maintains technical platforms including upgrades, monitors system performance, and installs and configures hardware. Collaborates with other job families such as Project Managers, Architects, Solution Engineers, Technicians, and Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Job Posting End Date

Please note the job posting will close on the day before the posting end date: 11‑07‑2025.

Job Description

Working independently, responsibilities include the following related to computer, network, storage, cloud, and end‑user infrastructure:

• Perform infrastructure project assignments.
• Plan, research, evaluate, and design infrastructure solutions.
• Directly support the F5's and Infoblox platform in the corporate network environment.
• Firewall configuration, installation and maintenance for Cisco ASA, Fortigate firewalls and FTD's.
• Participate in a rotating on‑call schedule to provide 24x7 support.
• Develop and plan network incident resolution, configuration audit and updates, as well as vulnerability remediations.
• Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities. Adhere to AEP's approval processes as part of change management, incident management and trouble response scenarios.
• Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
• Prepare technical documentation including procedures, manuals, and reports.
• Review and adhere to budgeting and approval processes while assisting with annual and project planning.
• May provide training and mentoring, as well as work direction, to others on the team.

What We're Looking For:

• Infrastructure Engineer Senior (SG7):
• Education: Bachelor's degree in computer science, engineering, or related technical field is required.
• Experience: 5 years of relevant work experience is required.
• Infrastructure Engineer Principal (SG8):
• Education: Bachelor's degree in computer science, engineering, or related technical field is required.
• Experience: 7 years of relevant work experience is required.

Nice‑to‑have:

• Five years in direct support of Network Operations in a large enterprise environment, preferably within the utility or energy sector. ServiceNow or similar ITIL experience is a plus.
• An advanced understanding of network communications technologies and ability to analyze, troubleshoot, coordinate and resolve complex network issues and projects.
• Proficiency in networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge and experience with IPAM‑DDI solutions.
• Strong knowledge and experience supporting F5 DNS, GTM and Local Traffic Manager (LTM).
• Knowledge of network security practices.
• Familiarity with hardware (routers, switches, firewalls).
• Experience with network monitoring tools.
• Knowledge in routing and switching protocol, WAN technologies including MPLS, point‑to‑point, MAN and wireless; LAN technologies including LAN design standards and best practices, data center network design and wireless solutions; and security standards with firewall, design and best practices.
• Experience in Unix/Linux.
• Excellent communication skills, both written and oral, with the ability to clearly communicate complex findings and present them to ensure audience appeal at various levels of the organization and with clients.

Licenses/Certifications:

Cisco CCNA/CCNP

Location:

Prefer candidate to live within 50 miles of Columbus, OH.

What You'll Get:

• Infrastructure Engineer Senior (SG7): $85,081 – $106,354
• Infrastructure Engineer Principal (SG8): $96,110 – $124,941

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well‑being of employees.

EEO Statement

American Electric Power (AEP) is committed to providing equal employment opportunity in all respects of the employer‑employee relationship. AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers. AEP actively strives to create a welcoming community where employees truly feel involved and supported.