Job Details

Proposal Manager (SA)

Shyft Services, a division of TD SYNNEX, is seeking a dynamic Proposal Manager (SA) to support our sales initiatives across our diverse portfolio, focusing primarily on Repair Services. This role offers cross-training opportunities in other service areas, providing a holistic view of our operations. As a Proposal Manager, you will evaluate customer depot repair needs, design comprehensive proposals, and collaborate closely with our depot repair program manager to ensure successful onboarding and implementation of new programs. Additionally, you will collaborate closely with the sales team to evaluate incoming opportunities and assess their feasibility. Your expertise will be crucial in developing comprehensive statements of work (SOW) and RFx responses, ensuring timely and optimal proposals that align with cost models and best practices. You will also play a vital role in maintaining proper margins and maximizing ROI, serving as the primary point of contact until the project transitions to the PMO and Delivery teams. In addition, you will engage in project management activities, working with stakeholders to onboard new customers and ensuring a seamless transition from pre-sales to steady-state operations.

What You'll Do

• Evaluate Customer Needs: Assess and analyze customer depot repair requirements using established criteria and knowledge of depot repair operations.
• Proposal Development: Design proposals, statements of work, and respond to Requests for Information (RFI), Requests for Proposal (RFP), and Requests for Quotes (RFQ).
• Collaboration: Work in partnership with the depot repair program manager to develop and implement an effective onboarding plan for new programs.
• New Program Introduction (NPI): Assist in the introduction of new programs to customers, ensuring a seamless onboarding experience.
• Discovery Sessions: Schedule and lead ongoing discovery and solution architecture sessions with customers to gather requirements and provide tailored solutions.
• Analyze Requirements: Review OEM/Strategic VAR RFX/SOW requirements to address customer challenges and support bid assessments.
• Lead Proposal Development: Articulate proposed solutions in writing, showcasing our technical capabilities and understanding of customer needs.
• Communicate Strategies: Share bid strategies with management, gather feedback, and refine proposals accordingly.
• Generate Proposals: Create compliant proposals based on customer requirements, ensuring clarity and alignment with our solutions.
• Prepare Questions: Develop inquiries to clarify customer needs and enhance understanding of supplied information.
• Support Bids: Create tools for program/contract IDIQ bids, including technical and cost modeling requirements.
• Validate Solutions: Ensure partner-provided solutions meet customer requirements effectively.
• Value Engineering: Identify optimal solutions that align with customer needs within the bid proposal framework.
• Conceptualize Solutions: Develop a range of technical and service solutions tailored to various business needs.
• Perform additional duties as assigned. Adhere to attendance and punctuality standards.

What We're Looking For

• 5+ years in proposal management in Repair/Supply Chain/Logistics/Distribution, with 3+ years in sales engineering or consulting.
• 1-3 years of leadership experience is a plus.
• Bachelor's Degree in Business or IT-related field.
• RFx Expertise: Strong background in responding to RFIs, RFPs, and RFQs.
• Repair certifications and IT industry certifications (A+, Network+, Project+, OEM-specific) are advantageous.
• Project Management Knowledge: Basic understanding of project management principles and practices.
• Occasional non-standard hours as needed.
• Remote/Telecommute; travel is rare.
• Excellent verbal and written communication skills.
• Effective negotiation and persuasive skills.
• Strong leadership, organizational, and time management.