Job Details

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs-wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

ExactCare is seeking experienced call center professionals to be the first impression of ExactCare for our prospective patients by scheduling, tracking, and monitoring the assessment schedules for our field representatives. These initial scheduling calls will be essential to the overall success of our field personnel as they will be the initial consultation with the prospective patient. The Scheduling Representative will be educating patient referrals on who we are, what we do, and how we make their lives better. Calls vary based on referral source, this position does involve cold calling.

Responsibilities

• Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives.
• Handle inbound calls from both patients and referral sources
• Accountable for daily and weekly goals for assessments scheduled
• Communicate effectively with patients
• Work independently and also as a key member of the entire team
• Maintaining constant contact with referral sources, field personnel and internal associates.
• Place scheduled assessments on the field representative calendar.
• Document all calls, tasks and appointments in Salesforce.
• Create positive first impression of ExactCare and the unique services we provide.
• Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.
• Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
• Other duties as assigned.

• Knowledge of sales processes, healthcare products and industry, preferred.
• Energetic yet compassionate phone skills required.
• Great problem-solving ability.
• Highly motivational and possesses persuasion skills.
• Ability to stay extremely organized.
• Capable of prioritizing and multi-tasking.
• Self-starter with little to no supervision needed.
• Excellent communication skills; oral, written, facilitation and presentation.
• Proficient in MS Office Suite, Salesforce or similar software.
• Passion to help people and enrich their lives.
• Ability to exhibit ExactCare's Core Values in daily work:
  
  • Be the example.
  • Work together for success.
  • Just be cool.
  • Get it right.
  • Always seek to improve.
  • Exceed expectations.

• Associate's degree or equivalent experience
• Ability to work 9:30am-6:00pm, 10:00-6:30pm, or 10:30-7:00pm, Monday - Friday.
• Previous sales, marketing, or customer service experience.
• Previous outbound/inbound call center or scheduling experience, preferred.
• Previous cold calling experience, preferred.
• Working knowledge of MS Office and Salesforce (or similar software experience).